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  • What is Brick By Design?
    Brick By Design is an online store that specializes in selling custom-made Lego® sets and minifigures. We offer a wide range of products that are perfect for Lego® enthusiasts of all ages.
  • How do I place an order?
    Select' Add to cart' on the product you wish to purchase, then follow all instructions to the payment page. Once payment has been received you shall receive a order confirmation. We shall then process your order within 1-2 business days.
  • What payment methods do you accept?
    We accept payments made by Visa, Mastercard & PayPal. If you under the age of 18 you must have the permission of your parent /guardian.
  • What is the cost of delivery?
    For standard postage within the UK, the standard shipping rate is £4.95. If you choose tracked and signed delivery, the rate is £9.95 in the UK. For international (USA and Europe) shipping, the rate is £17.95 for tracked and signed delivery. When ordering internationally there will be taxes when you receive your order. Delivery is free within mainland UK for all orders over £100.
  • Where do you deliver to and how long for delivery ?
    For UK customers, it typically takes 5-7 working days for the order to be shipped and delivered. For international customers, it may take 10-20 working days. Please note that if we are experiencing a high volume of orders, there may be a delay in processing and we will contact you to inform you of any such delays. The processing time for orders is typically 1-2 working days.
  • What parts do you use for your custom models?
    Yes! We take pride in using only genuine Lego® bricks and parts for all of our products. You can trust that the quality and durability of our products are built to last using only the best Lego® bricks available.
  • Are PDF instructions included with your Lego® sets?
    Yes, all of our Lego® sets come with detailed PDF instructions to help you build the models. If you have many Lego® bricks already, you can order the specific model online instructions separately. Our models and PDF instructions are carefully designed and tested and developed by our team to ensure that they are easy to follow and fun to build. If you have any questions or concerns about the instructions, please don't hesitate to contact us.
  • How can I stay up-to-date with the latest Brick By Design news and updates?
    You can stay up-to-date with the latest Brick By Design news and updates by following us on our socials. We are active on Facebook, Instagram, and YouTube, and you can find us at @brickbydesign. We regularly post behind-the-scenes content, new product releases, and other exciting updates, so be sure to check us out
  • How do I return an item ?
    Within 30 days, please contact us using our contact form or email, we will then confirm the return request with you. Postage costs must be covered by you. All items must be returned in saleable condition with all pieces and in original packaging.

FAQs
Frequently Asked Questions

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